AntonioGallego / pyErlangLinks

Here's a link to a very good explanation about the Erlangs, and a few Python routines I put together one evening to compute traffic intensity, agent occupancy, probability of waiting, average speed of answer (ASA), service level, agents needed and other Erlang-C related stuff. I'm not an expert on this at all, just needed to validate some data a…
14Updated last year

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