aws-samples / severless-ticket-sentiment-analysis-and-automated-escalation

This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.
13Updated 2 years ago

Alternatives and similar repositories for severless-ticket-sentiment-analysis-and-automated-escalation:

Users that are interested in severless-ticket-sentiment-analysis-and-automated-escalation are comparing it to the libraries listed below